Standard Return Policy

You can initiate a return for new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and offer a partial refund for opened or used products.

If the return is a result of our error or defective/damaged product, we will refund the full cost of the merchandise and shipping charges; your return shipping charges will be waived.

Return Address:
Cherityne LLC
1066 Mallard Cir.
Folsom, CA 95630

If you want to exchange for a different item, you will need to return the item and place a new order.

STEP 1: REQUEST RMA NUMBER

• Enter your order number and email address.
• Follow the instructions and select the items you want to return.
• Once your request is approved, you will get a confirmation email with shipping guidelines.

STEP 2: PACK THE ITEMS

• Place your item in the original packaging and/or sturdy box and secure.
• The return must be properly packaged to protect against damage in transit.
• The RMA # must be clearly written on the shipment.

STEP 3: SHIP THE ITEMS

• You are responsible for the shipping charges to return the item to us.
• Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item.

Go to Return & Refund